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For any queries regarding the usage of our products and services, please reach us at support@netrin.tech

How Can We Help?

I’m not able to start the session, what to do?

This might happen when the sensor is not picking up good-quality signals. Please check for the following:

  1. Is the strap in good contact with the skin? If not adjust the strap length to have firm contact

  2. Is the sensor properly clipped to the strap? Check if both the leads of the sensor are inserted properly into the strap

  3. Check for the battery. If the battery is low, replace the battery

  4. Check if the firmware version is up to date. If not, update the firmware.

If none of these work, the sensor might be damaged. Please reach out to the support team at support@netrin.tech to raise the issue.

My Netrin sensor is not discoverable, and it's not connecting
to the app. What should I do?

If your Netrin Sensor is not discoverable and it is not connecting to the Netrin Enhance App, then there could be a few reasons for this:

  • Low or Dead Battery: Check if your Netrin Sensor's battery is very low or completely dead. You can find the battery status in the Sensor Details section. If it's low, replace the battery right away.

  • Activate Your Sensor: Make sure your sensor is active by touching the pins on the back of the Netrin Sensor.

  • Bluetooth Pairing: Don't try to pair your Netrin Sensor with your phone's Bluetooth settings manually. The Netrin Enhance App handles the sensor's Bluetooth connection, so avoid doing it through your phone's Bluetooth settings.

  • Check Other Apps: Make sure your Netrin Sensor is not connected to any other app. Sometimes, it might be connected to a different app like a Bluetooth testing app or a home automation app. Disconnect it from any other apps.


If you're still having trouble connecting your sensor, please reach out to Netrin support for assistance. They'll be able to help you further.

How to update the App?

You can update the Netrin Enhance App from the Play store or the App store, depending on the operating system you are currently on.

  • If you have an Android device, you can update the app from the Play Store

  • For iPhone and iPad users, you can update the app from the App Store.

If an update is available for the Netrin Enhance app, the Netrin Enhance app itself will notify you to download the update. The update option will become available on the App Store (for iOS users) and on the Play Store (for Android users). Simply tap on that update option and patiently wait for the app to install the update. Make sure not to interrupt the updating process.

How to take a readiness session?

You can initiate the readiness session by clicking the 'GO LIVE' button on the home screen. Please ensure that your live session lasts for less than 10 minutes to be considered a readiness session.

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